Returns & exchanges

Change-of-mind returns

If you do not love your eligible online purchase or change your mind, we offer a full refund under the following conditions:

• Return it within 30 days of receiving it.
• The item must be in original condition: unused, unwashed and not laundered.
• All original labels must remain attached and the original packaging must be returned.
• Return freight is at the buyer's expense. Original delivery charges are not refunded for change-of-mind returns.

Quilts, pillows, underlays and mattress protectors are excluded from change-of-mind returns. These exclusions do not apply to faulty items.

Online purchases can also be returned in store. Sale items purchased in store can be exchanged or returned for a credit note when the reason is change of mind.

Faulty, damaged or incorrect items

If an item is faulty, damaged or different from what you ordered, contact our customer service team with your order number and details of the problem so we can arrange the next steps.

Check your items against the invoice before opening or washing them where practical. The change-of-mind conditions above do not remove your rights for goods that fail to meet consumer guarantees.

Your rights under the Australian Consumer Law apply in addition to our change-of-mind guarantee and cannot be excluded by this policy. See the ACCC's consumer guarantee guidance.

How to return an online purchase

Return the eligible item with its invoice to a store or post it to:

For a faulty or incorrect item, contact us before posting so we can help arrange the return. Use your order number when enquiring about a return or refund.

Address details and return-to-sender parcels

Please check that your delivery address is complete and correct when ordering. If Australia Post returns a parcel because it was not collected in time or the supplied address was incorrect, our return-to-sender fee is $20 per consignment and is deducted from the refund where applicable. This does not limit your Australian Consumer Law rights.

Colour and product images

We work to show product colours accurately, but screens can display shades differently. If an exact shade is important, contact us before ordering. A return because you prefer a different colour is covered by the change-of-mind conditions; a product that does not match its description is a separate issue.