FAQs I Manchester Collection

Use our store finder for store locations and contact details.

We do not currently offer a Wish List function.

We are sorry that you are experiencing technical issues at this time. Please contact our friendly customer service staff for assistance.

Orders

Yes, by signing into your account online you can view the progress of past and current orders. Simply select the 'MY ORDERS' option on the left-hand panel of your Account Dashboard.

The following payment methods are available for purchases made online - Paypal, Afterpay, Mastercard, Visa and Amex.

We understand the importance of keeping your personal information safe once it has been submitted online. To ensure that you feel comfortable at all times we have chosen EWAY to support our payment platform. For more details about this please read our privacy policy.

If an item is 'Out of Stock' online then it is likely to have limited availability in store at this time. The item may be coming back into stock soon. You may want to contact your nearest store to find out if they still have stock available.

If an item is 'In store only', the product is unable to be sent due to a high possibility of it not arriving in one piece.

We do not currently offer a CLICK AND COLLECT service. We are in the process of reviewing this system.

Yes its possible, get in contact with customer service, so that we can pull your order out and modify or cancel. However, once an order is dispatched, you will need to wait until the shipment arrives.

Yes we offer Lay-by, however this service is only available in store. To find out more, please visit your nearest store where our friendly staff will be waiting to help you. Please note that Lay-by may not be available in all stores due to storage restrictions.

Contact our customer service team with your order number and details of the problem so we can arrange the return. The change-of-mind exclusions do not apply to faulty items. See our faulty and incorrect item guidance.

Refunds are returned through the original payment method. Contact us with your order number for help with the status of a return. Your bank or payment provider may take additional time to show the credit.

Australia Post standard and eligible Express services are available. The options shown at checkout depend on your items and destination. Signature and unattended-delivery arrangements depend on the service and parcel eligibility. See our delivery policy.

See our delivery policy for current standard shipping charges, the free-shipping threshold and estimated transit times. Check the available option and final charge at checkout. Transit time is additional to warehouse dispatch time.

Allow 1–4 business days for dispatch, as set out in our delivery policy. Check any pre-order date or specific availability advice on the product listing. Your dispatch email and tracking information confirm when the parcel has left.

The Shipping confirmation email contains the Australia Post ID to track the status of your delivery. Visit the AusPost tracking page and insert this ID to get the status of your delivery.

Unfortunately, we do not ship outside of Australia at this time from our website. We will keep you updated on this as soon as anything changes.

Express delivery is available for eligible orders at an additional charge. Check the option and price at checkout, or contact us if you need help. Express transit is separate from warehouse dispatch time.

We photograph most of our products in house and work very hard to make sure that images are colour correct. Unfortunately colours and intensity of colours can vary greatly from screen to screen and we cannot be held responsible for these variances. If the exact shade of a colour is important, please get in touch and we will do our best to work through this with you.

If the order you have received is not what you ordered, then please contact Customer Service and we will urgently rectify the situation for you.

Our online store offers a selection of products. To explore our full range, you may need to visit one of our stores. Please be aware that some ranges may vary from store to store. We strive to offer our full range online; however, some items may not be available or sell out due to high demand or may not be suitable for delivery.

Follow the care label for the exact towel, including its wash temperature and drying method. Our towel washing guide explains detergent, drying and storage checks. A colour called Linen is different from linen fibre.

Follow the selected product's care label, as composition and construction affect washing and drying. Use our bed-sheet washing guide, silk pillowcase care guide or quilt and doona care guide. If the label is unclear, contact us with the product name before washing.

Yes there is a good chance that a product may still be available in store even if the size is unavailable online. Send us an email and we will do the searching for you.