FAQ

General

We love to help! You can get in touch with us here, email us at info@manchestercollection.com.au or call us during business hours on 1300 145 333

Please click through to our 'STORE LOCATOR' tab found at the top of our websites or simply click here to locate your nearest store.

We do not currently offer a Wish List function, but it is something we are working on and hope to offer soon.

We are sorry that you are experiencing technical issues at this time. Please contact our friendly customer service staff for assistance.

Orders

When you place an order online you will automatically receive an email confirming that it has been received. An email containing your Order's tracking ID will also be sent so you will be able to view the delivery progress of your order online. If you require further assistance, please contact us.

Yes, by signing into your account online you can view the progress of past and current orders. Simply select the 'MY ORDERS' option on the left-hand panel of your Account Dashboard.

The following payment methods are available for purchases made online - Paypal, Afterpay, Mastercard, Visa and Amex.

We understand the importance of keeping your personal information safe once it has been submitted online. To ensure that you feel comfortable at all times we have chosen EWAY to support our payment platform. For more details about this please read our privacy policy.

If an item is 'Out of Stock' online then it is likely to have limited availability in store at this time. The item may be coming back into stock soon. You may want to contact your nearest store to find out if they still have stock available.

If an item is 'In store only', the product is unable to be sent due to a high possibility of it not arriving in one piece.

We do not currently offer a CLICK AND COLLECT service. We are in the process of reviewing this system.

Yes its possible, get in contact with customer service, so that we can pull your order out and modify or cancel. However, once an order is dispatched, you will need to wait until the shipment arrives.

Yes we offer Lay-by, however this service is only available in store. To find out more, please visit your nearest store where our friendly staff will be waiting to help you. Please note that Lay-by may not be available in all stores due to storage restrictions.

Deliveries & Returns

In the unlikely event that you don’t love your product or simply change your mind, we will happily provide a full refund within 30 days of receiving your purchase. Return freight will be at the buyer’s expense and delivery charges will not be refunded. Online purchases can also be returned instore for free.

Due to health and safety regulations Quilts, Pillows, Underlays and Mattress protectors are excluded. Does not apply to faulty items. Please ensure when returning items, that items are in original condition, including all packaging. All returns & exchanges remain the responsibility of the purchaser until received by Manchester Collection.

If the item is faulty, or incorrect, it is of course exempt from the above criteria. Please email or call our Customer Service Team on 1300 145 333 to arrange your return, including a prepaid Australia Post Label.

Your refund will be refunded via the same method / card used for the original purchase, allow 1 business day following receipt. Please note even when returning items instore, please allow 1 business day to process refund.

All deliveries are made with Registered Australia Post and will require a signature.

Most orders received (outside of special sales events) are dispatched from our warehouse on the next business day.

Our carrier, Australia Post provides a delivery estimate of:

  • Melbourne Approximately 1-3 business days
  • Sydney, Adelaide Approximately 2-6 business days
  • Brisbane, Hobart Approximately 4-7 business days
  • Western Australia Approximately 6-10 business days
  • Please allow up to 10 business days for rural deliveries.

For purchases under $50 you will incur a Flat Rate shipping fee of $12.95, other purchases over $50 it’s free.

We aim to ship all orders next business day unless items a pre-order items or in the event, our warehouse stocks are exhausted and waiting for stock to be transferred to the warehouse.

The Shipping confirmation email contains the Australia Post ID to track the status of your delivery. Visit the AusPost tracking page and insert this ID to get the status of your delivery.

Unfortunately, we do not ship outside of Australia at this time from our website. We will keep you updated on this as soon as anything changes.

Yes, we can offer Express Shipping via Australia Post, as an extra option, please contact customer service, and they can quote the surcharge.

We photograph most of our products in house and work very hard to make sure that images are colour correct. Unfortunately colours and intensity of colours can vary greatly from screen to screen and we cannot be held responsible for these variances. If the exact shade of a colour is important, please get in touch and we will do our best to work through this with you.

If the order you have received is not what you ordered, then please contact Customer Service and we will urgently rectify the situation for you.

Products

Yes, we have very helpful staff with a wealth of knowledge on all our products available in store or over the phone. For your nearest store please check out the Store Locator. Alternatively, you can email Customer Service and someone will reply with the information you require.

Our online store offers a selection of products. To explore our full range, you may need to visit one of our stores. Please be aware that some ranges may vary from store to store. We strive to offer our full range online; however, some items may not be available or sell out due to high demand or may not be suitable for delivery.

It is very important to read the care instructions provided on any item to ensure you get the most out of the purchase you have made. Each towel has its own care instruction label.

To ensure you get the most out of the item purchased, it is very important that you read the care instruction label carefully as this will vary depending on the material & construction of the design.

Yes there is a good chance that a product may still be available in store even if the size is unavailable online. Send us an email and we will do the searching for you.